Returns & Refund Policy

If you have any issues with your order, our customer service team is here to help.

Return & Exchange

Returns are eligible if all of the following conditions are met:

• You contact us within 30 days of delivery.

• The product is unused and in its original condition.

• Original packaging and labels are intact.

• Proof of purchase is provided.

How to Request a Return

Please email customerservice@heycoser.com with:

• Full name

• Email address

• Phone number

• Order number

• Product you wish to return

• Reason for return

Please wait for return instructions before sending your item back.

Important Notes

Refunds are available only for products purchased directly from Malloren.

For promotional orders, free gifts, or bundles, all required items must be returned to receive a full refund. If a free gift is not returned, its retail value may be deducted from your refund.

Damaged Items

If your order arrives damaged, please contact us with photos of the damaged item and packaging. We will arrange a replacement or refund as appropriate.

Return Shipping

We do not provide prepaid return labels for standard returns. Customers are responsible for return shipping costs.

We recommend using a trackable shipping service. We cannot be responsible for packages lost during return shipping.

Please contact customer service for the return address.

Refund Processing

Once your return is received and inspected, approved refunds will be issued to the original payment method within 7–10 business days.

Your bank or payment provider may require additional time to process the refund.